Terms of Service

1. Introduction and Contracting Business

Dortevin is an online retail brand operated by Wuhan Shanyuyue Trading Co., Ltd. These Terms of Service apply to browsing and purchasing through https://dortevin.com/. References to “we,” “us,” and “our” mean the store operator; “you” means a visitor or customer.
These Terms are effective as of November 11, 2026 (the "Effective Date"). By using the website, you agree to the Terms where legally permitted. Nothing in them removes mandatory consumer protections.

2. Eligibility and Customer Information

Minimum Age Requirement
You must be at least 18 years of age and hold full legal capacity to enter into binding purchase contracts to place orders on this website. Minors under the age of 18 may only browse or use the website with the explicit consent and ongoing supervision of a parent or legal guardian, who shall be fully bound by these Terms and responsible for all activities conducted by the minor.
You must have the legal capacity to make a purchase, or the necessary authorization under the law that applies to you. Please provide accurate name, billing, shipping and contact information. Where customer accounts are offered, take reasonable care of account credentials and notify us if you believe an account has been accessed without authorization.

3. Product Details and Availability

Product pages may contain descriptions, images, characteristics, variations and prices to help you make a decision. Color and appearance may differ according to lighting and screen settings. Displaying an item does not guarantee permanent availability. We may correct inaccurate information, subject to customer rights and the terms applicable to accepted orders. If an obvious error or unavailability affects a paid order, we may arrange a lawful correction with your agreement or cancel the affected purchase and refund the amount collected.

4. Order Submission and Acceptance

Submitting an order is an offer to purchase the items selected. An automated acknowledgement confirms receipt of the request but does not necessarily constitute final acceptance. We may refuse or cancel an order for a legitimate reason, including unavailable goods, an obvious price error, payment verification concerns, an unsupported destination, or suspected fraudulent activity. Any payment collected for a purchase that we cancel will be refunded as required by law.

5. Prices, Payment and Import Charges

The product price and shipping or taxes collected by the store are displayed during checkout. The available payment methods are those offered during that process. Import duties, local taxes or customs charges can arise for cross-border orders, depending on destination law and delivery terms disclosed at checkout. Please review the total and the delivery details before authorizing payment. Do not submit full payment-card numbers or security codes in ordinary support messages.

6. Processing and Delivery Estimates

Our standard processing estimate is 1–3 business days after successful payment confirmation. After dispatch, estimated transit is 7–15 business days. These are distinct periods; the total estimated time from purchase includes both. The transit estimate is not a guaranteed arrival date. Shipping availability and fees are determined by the methods shown at checkout. Further details are provided in the Shipping Policy.

7. Order Changes and Cancellation

If you need to amend an address or request cancellation, email service@dortevin.com promptly. We will attempt to assist if the order can still be changed, but cannot guarantee a cancellation once preparation or carrier handover has progressed. Any statutory right of cancellation or withdrawal remains available regardless of these practical limitations.

8. Returns, Refunds and Exchanges

For eligible goods, an ordinary voluntary return may be requested within 30 calendar days after delivery. Please obtain return instructions before sending goods to any address. When an eligible refund is approved, we initiate repayment to the original payment method within 10 business days after refund approval, unless applicable law sets an earlier deadline or different procedure. The time a payment provider takes to post the credit is separate from the initiation period. We charge no restocking fee. Exchanges are subject to availability and consumer rights. See the Return & Refund Policy.

9. Responsible Use of the Store

You must not make fraudulent purchases, interfere with website security, use another person's account without permission, distribute malware, or otherwise access or use the service unlawfully. We may apply proportionate, lawful safeguards to protect customer transactions and website operation.

10. Content and Rights

Photographs, written material, design elements, and trade names on the website are protected where applicable and belong to their respective rights holders. The ability to visit the store does not grant a license for unauthorized commercial copying, redistribution or misuse. Uses that applicable law permits remain permitted.

11. External Providers

The website uses Shopify ecommerce technology and may involve independent providers for payment processing, delivery, technical functions and communications. Their terms may apply to services they independently provide. Our obligations to customers as the seller remain subject to applicable consumer legislation.

12. Personal Information

Our Privacy Policy explains the data associated with website visits, purchases, service requests and optional communications, including the identity of the Data Controller and the rights or choices available to customers.

13. Service Interruptions and Legal Remedies

We seek to maintain website functionality but cannot promise that access will be uninterrupted. Any limitation of liability applies only to the extent allowed by law. Nothing here limits liability for fraud or other matters that cannot be excluded, or restricts required remedies for non-delivery, faulty goods, misdescription or nonconformity.

14. Updates and Contact

We may update these Terms to reflect changes in law or store operations. Updated terms will be displayed on the site, with any legally required additional notice. Changes do not improperly take away rights connected with an already accepted order. Questions concerning these Terms can be sent to service@dortevin.com.

15. Governing Law and Jurisdiction

These Terms of Service and all rights, obligations and transactions arising from your use of the website shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of law rules.
Any dispute, controversy or claim arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 calendar days of written notice, both parties agree to submit to the non-exclusive jurisdiction of the competent people's courts located in Caidian District, Wuhan City, Hubei Province.
Nothing in this clause shall limit or exclude any mandatory statutory rights you are entitled to under the consumer protection laws of your country or region of residence.

Business and Contact Information

Operating Company: Wuhan Shanyuyue Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDH1EH97
Company Address: Factory Building 6-1267, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@dortevin.com
Contact Phone: +86 13246385197
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)