Shipping Policy
Our Shipping Policy explains the stages that take place between completing a purchase and receiving an order from https://dortevin.com. Order preparation and carrier transportation have different estimates, and availability depends on the destination selected at checkout.
1. Available Shipping Destinations
We offer shipping only to destinations supported by the methods made available for the relevant order at checkout. Enter an accurate and complete delivery address to see the available choices. A shipping option for one product or location does not mean every product or country can be served.
2. Preparation Before Dispatch
Following successful payment confirmation, the normal order-processing estimate is 1–3 business days. This stage may include checking the transaction, preparing the merchandise, and arranging handover to a carrier. Business days exclude weekends and applicable public holidays. Incomplete delivery information, payment checks or stock issues can affect preparation, and we will make reasonable efforts to explain significant changes.
3. Time in Transit
Once the order has been dispatched, estimated transit is 7–15 business days. This estimate does not start when the order is placed. The overall estimated period includes preparation plus transportation; neither estimate represents a guaranteed arrival date. International clearance, local carrier circumstances, severe weather, holidays or unexpected disruption can extend delivery.
4. Shipping Prices
The shipping price and method for your order are presented before payment at checkout. Charges may depend on the items and shipping address. Discounts or free-shipping offers apply only when expressly shown and their conditions are satisfied. No universal free-shipping promise or threshold is created by this policy.
5. Shipping Confirmations and Tracking
If a tracking facility is available for the selected service, a tracking reference may be sent using the contact details associated with the purchase or displayed through an order-status function. Some carriers need time to register a first scan. Contact us with your order number when tracking appears stalled or a parcel is substantially delayed.
6. International Taxes and Customs
A destination country may impose duties, import taxes or clearance charges. Any charges collected by our store will appear in the checkout total. Other charges may be payable according to local law and the delivery conditions disclosed for the transaction. Customs review may also affect transit time. If information at checkout is unclear, please contact support before ordering.
7. Address Changes and Delivery Attempts
Carefully check the recipient name, street, building number, postal code and reachable contact information. If you notice an error, email service@dortevin.com immediately. We will attempt to help where feasible, although amendments may no longer be possible after dispatch. Failed deliveries, additional costs and legal remedies will be assessed according to the circumstances and applicable law.
8. Lost, Damaged or Incorrect Shipments
If an order fails to arrive, arrives damaged or contains an incorrect item, please send your order reference, any tracking details and a description of the problem. Photos of a damaged parcel or item may be useful. We will investigate and explain the appropriate remedy, including replacement or refund when required by consumer law. A customer's statutory remedies are not excluded because a carrier was involved.
9. Cancellation and Returns
You may request cancellation as early as possible before dispatch, but stopping an order is not always feasible after fulfillment begins. For delivered orders, refer to our Return & Refund Policy. If goods need to be returned, our support team will supply an authorized return destination; the registered company address below is not automatically the shipping or returns center.
10. Delivery Inquiries
For information about an order's shipment, email service@dortevin.com with the order number and any available tracking reference. Please do not send sensitive payment credentials.
Business and Contact Information
Operating Company: Wuhan Shanyuyue Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDH1EH97
Company Address: Factory Building 6-1267, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@dortevin.com
Contact Phone: +86 13246385197
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)