Contact Us

Thank you for visiting Dortevin. We provide customer contact channels for product questions, purchases, shipping inquiries, and requests for assistance after delivery. If you need help, you can reach us using the details below and describe what you would like us to review.

Customer Support

Website: https://dortevin.com

Support Email: service@dortevin.com

Contact Phone: +86 13246385197

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may send an email outside the stated hours. Messages received outside our operating schedule can be reviewed during the next customer-service period. If a contact form is made available on the website, you may use it to submit a written inquiry.

Before Placing an Order

For questions about merchandise, please provide the product name or a link to its listing and identify the detail you want clarified. Check the product description, available variations, price, shipping choices and final checkout total before confirming a purchase. The information applicable to your order is the information displayed for the item and destination at the time of purchase.

Assistance With Purchases

If you already placed an order, include the order number and the email address associated with it. For delivery questions, a tracking reference is helpful if one was provided. If you need to correct an address or request cancellation, get in touch promptly: changes may not be possible after fulfillment or shipping has begun.

When Something Arrives Incorrectly

If goods arrive damaged, appear defective, are missing from the parcel, or differ from what you ordered, please describe the problem. Relevant photographs of the goods and external packaging may help us review the matter. We will assess the issue and explain the remedy available under the applicable policy and consumer law.

Return Inquiries and Return Destinations

Email service@dortevin.com before mailing merchandise back. Please identify the relevant order and item, and explain whether you are seeking a voluntary return, replacement, or help with a product problem. Where return shipment is necessary, we will provide the appropriate instructions and authorized destination. The registered business address is not automatically a returns warehouse, shipping facility, or public customer-service counter. Do not send goods to that address unless it is specifically provided as the destination for your return.

Keeping Your Information Safe

Please avoid sending passwords, one-time login codes, complete payment-card details, or unrelated sensitive records by email or contact form. We generally need only enough information to locate the purchase and understand the issue. For information about personal data associated with inquiries, see our Privacy Policy.

Business and Contact Information

Operating Company: Wuhan Shanyuyue Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKDH1EH97

Company Address: Factory Building 6-1267, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province